Frequently Asked Questions

What time will the driver deliver my Vehicle?

The driver will call you the day before and give you an estimated time for delivery.

What time will the driver pick up my vehicle on the ship date?

Typically, the driver will call you the night before the pickup and then an hour prior on the day of pick up.

Does my vehicle need to have a tag for shipment?

You may ship any vehicle without a tag.

Can I ship a muscle car, antique vehicle or classic car?

Yes, you can ship muscle cars and antiques.

What if I need to contact you?

Please simply pick up the phone during regular hours and we will happy to help you in any way.

If I pay extra can I have my vehicle expedited?

It is not necessary to pay extra.

Can I track my vehicle?

Yes, you can track your vehicle by calling us during regular business hours.

Do I have to be there for the pick-up and/or delivery of my car or can someone else release/receive my vehicle?

The carrier will contact whoever you tell us to contact, whether it is you, a friend, or a family member etc.

How accurate are the pick up and delivery date estimates?

The Department of Transportation has strict safety laws. Pick up and delivery can be estimated within the quoted 2 to 3 day window.

How should I prepare my vehicle for transport?

The vehicle should be washed and all personal items removed for proper inspection.

Is my vehicle insured?

Vehicle's are insured against in-transit damage caused by carrier negligence or equipment failure by the auto transporting truck that we assign.

What forms of payment do you accept?

Auto Shipping TLC will accept deposits made by Visa, MasterCard, AMEX, Discover.

Can I ship personal items with my vehicle?

Yes, you may place up to 100lbs.

What if I'm not available for delivery?

The driver will call you 12- 24 hours prior to the delivery of your vehicle so that you will be ready for delivery.

When will my vehicle be picked up by Auto Shipping TLC?

Normally a 1-3 day window is requested for the pick up your vehicle.

When should I schedule my shipment from Auto Shipping TLC?

It is highly recommend that you book your order at least 1 to 3 weeks prior to the desired pick-up dates.

How long will it take to transport my vehicle?

Transport times vary depending upon the pick up and delivery points.

Will my car remain on the same carrier?

Yes. Your automobile will remain on the same carrier unless other arrangements have been made.

What kind of truck will my car be transported on?

Your automobile will be placed on a car carrier depending upon the service you have requested.

What is it door-to-door car delivery?

Door-to-door car delivery means that the automobile carrier will get as close to your residence as possible without risking damage to your vehicle or the car carrier. But many communities have restrictions regarding large trucks and prohibit them from entering residential areas. If access to your home is restricted by low bridges, narrow streets, tight turns, wires, overhanging trees, or other obstacles, then the driver will contact you to meet in an agreed upon place to pick up and deliver your vehicle.

What steps are taken by Auto Shipping TLC in transporting my vehicle?

The first step is to obtain a quote online from Auto Shipping TLC or call us at (561) 369-2255.

Are You Ready for the Best in Vehicle Transportation?

Get a Quote Now →

Or Call Us at (561) 369-2255 to Speak to Our Vehicle Shipping Specialists

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